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Activity	Items
Provisioning & Configuration Management	Setup, Configure & Operate AWS managed Resources Launch & Configure Infrastructure stacks & associated AWS resources Remove Capacity when overprovisioned, Rightsizing resources Set and Manage Tag Policies Archival Policy Configuration. Archive rule to Glacier, EFS, S3 …
Conformance Pack Management	Set Control Tower Detective Guardrails AI & ML Conformance policies Implementation Access policies Guardrails management RDS config Rules Implementation Containers EKS and ECS Security Policy and configs EC2 and Load Balancers Hardening Implement the needed conformance pack based on any available resource
AWS Container Management	Provision, Implement EKS and ECS Clusters and configuration Update, change and upgrade Pods and Clusters Set Backup and Autoscaling policies for Pods and Clusters
Patch Management	Monitor & Report applicable OS Updates Apply applicable patches and updates to AWS resources Create a Test machine to implement patches for testing and then move to Prod Tag instances to associate them with custom maintenance windows and Patch Baselines
Application Lifecycle	Implement & Manage CICD Pipelines Infrastructure Provisioning and Deployment Design & optimization of Standard Packs
Continuity Management	Specify backup schedules based on needed RTO and RPO for each resource available and filter them by Environment Execute and Validate backups daily Restoration DryRun & DR Drills (if a DR strategy is defined)
Security Management	Manage the lifecycle of users, rotate IAM credentials regularly, set password policies, apply the concept of least privilege, and enable MFA Check and Enable Security Services related to the AWS Account - Config Rules, Security Hub, VPC FLow logs, Cloudtrail logs ... Determine SSL certificates required for the workloads WAF Implementation, Configuration and Monitoring Manage privileged credentials for OS access provided to customer by Zero&One Manage federated authentication system(s) for customer access to AWS console/APIs (Through AD, SSO, or Control Tower) AWS Vulnerability Scanning Trend Micro deep security Conformity ongoing check for account security Conduct Black Box (Twice per year) Penetration testing
Incident Management	Proactively monitor and report incidents against defined metrics Categorize priority, respond and resolve incidents within committed SLAs Assist in Application Level Troubleshooting
Problem Management	Identify and remediate problems identified Identify and report RCA post problem remediation
Change Management	Recommend Best practices & design solutions for RFCs Review and Approve RFCs Schedule & Report maintenance windows Request for change in scope	1 Day	2 Days	3 Days
Logging & Monitoring	Configuring alarms against customers/ workload defined metrics Installation & configurations of agents and scripts for monitoring, patching, security, etc.. Monitoring alarms & recording AWS infrastructure change logs Recording application change logs Monitoring Application performance Set Specific monitors and Anomaly detection Using Machine Learning models that predicts issues Trend Micro Security monitoring Conformity governance monitoring
Cost Management	Perform ongoing cost management and resources cleanup Continuous cost optimization recommendation & implementation Set billing & budget Alerts Recommend and Implement Saving Plans and Reserved Instances
TAM		On Demand	Shared	Dedicated

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